Jet2 beats off low-cost rivals

Monday 30 June 2008

Airline & Airport Updates

A new poll has rated low-cost carrier Jet2 the best 'no-frills' airline for customer service.

The study by consumer group Which? found the airline, which offers cheap flights to Europe from a number of airports in the north of England, performed better than rivals easyJet and Ryanair for customer service.

Which? rated single-plane carrier Plamair the best for short-haul flights, with a score of 80 percent.

Germanwings and Wizz Air also performed well in the survey of 30,000 customers, gaining more points than Ryanair and easyJet.

In the long-haul category Singapore Airlines was voted the best, with Air New Zealand and Indian carrier Jet Airways also scoring highly in terms of customer service.

Neil Fowler, editor of Which? said: "You might think that you get what you pay for, but the best European no-frills airlines prove that you can offer a stripped down service at a good price and keep your customers happy."

Philip Meeson from Jet2 said he was "over the moon" at rating above its closest rivals.

He added: "It's particularly pleasing that we have been singled out for the high standard of service on our flights to Italy, Portugal and Spain."

Meanwhile, Jet2 has announced more details of its winter schedule for this year with new flights to Amsterdam, Belfast, Dusseldorf and Prague from its base at Leeds Bradford Airport.